1. Introduction

TVET-KENYA is committed to protecting the privacy and security of information provided by our users. This Privacy Policy applies to information collected through the TVET-KENYA website and explains how such information may be used.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use our website, we may collect information such as:

• Your name and contact information when you create an account.
• Your email address and phone number.
• Account and registration information.
• Information relating to purchases or transactions made through the website.
• Information you voluntarily provide when contacting us.
• Technical information such as browser type, device information, and general website usage data.

3. How We Use Your Information

Information collected through TVET-KENYA may be used for legitimate purposes including:

• Creating and managing user accounts.
• Providing access to requested resources and services.
• Processing and managing purchases and payments.
• Communicating with users regarding their accounts, purchases, or inquiries.
• Improving the functionality, security, and performance of the website.
• Detecting and preventing fraudulent, abusive, or unauthorized activities.

4. Protection of Your Information

We take reasonable technical and organizational measures to protect information held by TVET-KENYA against unauthorized access, loss, misuse, alteration, or disclosure. However, no online platform or electronic transmission can be guaranteed to be completely secure.

5. Payments and Transactions

Where users purchase digital resources or services, payment information may be processed through authorized third-party payment service providers. TVET-KENYA does not intend to store sensitive payment card information such as card security codes on its servers. Payment transactions are subject to the terms and privacy policies of the relevant payment service provider.

6. Cookies and Website Technologies

TVET-KENYA may use cookies and similar technologies to support website functionality, improve user experience, maintain sessions, and understand how visitors interact with the website. You may adjust your browser settings to manage cookies, although disabling certain cookies may affect some website functionality.

7. Sharing of Information

TVET-KENYA does not sell personal information to third parties. Information may be shared with service providers where necessary to operate specific services, process transactions, provide technical support, maintain website security, or comply with applicable legal requirements.

8. User Accounts

Users are responsible for keeping their account credentials confidential and should not share their passwords with other individuals. If you believe that your account has been accessed without authorization, please contact TVET-KENYA as soon as possible.

9. Your Privacy Rights

Subject to applicable laws and regulations, users may have rights concerning their personal information, including the right to request access to, correction of, or deletion of certain personal information held by us.

Requests relating to personal information may be submitted using the contact details provided below.

10. Children's Privacy

TVET-KENYA is an educational resource platform. We encourage parents, guardians, and educators to guide younger users in the responsible use of online services and in protecting their personal information.

11. Changes to This Privacy Policy

TVET-KENYA may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. Any updated policy will be published on this page, and users are encouraged to review it periodically.